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Description
POSITION SUMMARY:
This position will be responsible for the management of the facility on a daily basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation, safety and security. The Manager must have the ability to effectively interact, communicate and manage staff and guests. The Manager must be the leader of the shift and create an environment that encourages ownership and accountability. Responsible to maintain Disney quality and ethical standards set by the Walt Disney Company.
REPORTING RELATIONSHIPS:
Reports To: Senior Operations Manager
Direct Reports: Hourly Staff
RESPONSIBILITES:
Financial/Operations:
- Accountable to maximize daily sales and effectively manage costs, labor and cash control
- Manage daily operations: staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, quality product, etc.
- Manage department labor costs within acceptable budgets
- Maintain safety and sanitation standards
- Maintain opening, running and closing duties for department
- Manage organization and cleanliness of departmental areas
- Ensures site reviews are within acceptable standards
Guest Service: - Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
- Responsible to take proactive approach to guest relations, i.e. time spent on floor interacting with guests, table visits, etc.
- Empowers management and staff to deliver the SCORE standard of service
- Ensures the highest level of quality and standards
- Ensures shopper reports are within acceptable standards
- Executes any special events while MOD
Human Resources: - Manages staff training and employee relations
- Assures that staff morale is maintained at a high level
- Responsible for the development of staff
- Responsible to provide direct and honest feedback to staff regarding individual performance
- Takes an active part in the recruitment and retention of staff
Departmental Responsibilities:
Server Department Manager: - Maintain floorplans for various staffing levels.
- Manage on-going TIPS training, along with Training Manager.
Host Department Manager: - Manage and maintain inventory of pagers, menus and all host supplies
- Ensure proper condition and replacement of high chairs & boosters
Busser Department Manager: - Maintain employee break room standards and organization.
- Maintain inventory of padded dining table covers.
- Manage trash-raking system, if applicable.
Bar Department Manager: - Manage liquor inventory and ordering procedures.
- Manage liquor cost within budget.
- Ensure bar staff follow pour testing procedures.
- Manage on-going TIPS training, along with Training Manager.
Sports Arena Department Manager: - Work closely with FSC Arena Manager regarding game placement, game change-out, etc.
- Monitor 19th Hole operations and ensure quality of service and product
Retail Department Manager: - Work closely with FSC Retail Manager to ensure proper stock levels, deliveries, new product items, product
merchandising and displays
REQUIRED QUALIFICATIONS: - Two years of restaurant management in high volume environment
- Proven leadership and team skills; ability to motivate and manage all levels of staff
- Working knowledge of cost controls
- Strong training and development background
- Strong written, verbal and organizational skills
DESIRED QUALIFICATIONS: - Interest and/or knowledge of sports and ESPN
- Experience in high volume retail and attractions
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